1 hour ticket response
Quick assistance is our top priority and that is the reason why we have a team of competent technicians who are ready to provide a fast reply to any question that you might possibly have. Simply submit your customer support ticket from the Site Control Panel and we’ll respond back to you within one hour at the latest. As a matter of fact, we strive hard and aim for a twenty–minute client support ticket response time.
An Excellent Help Desk Support Service
Our customer service staff members have big experience in the Linux shared web hosting services industry and are experienced enough to come up with a rapid solution to your problem. If, however, the situation at hand is not within the competence of a customer service technician, the tech support ticket will be sent to a developer or admin for additional investigation.
A User–Friendly Help Center Section
In the Site Control Panel you’ll find an intuitive Help section where you can get quick hints on how to use our web hosting services. You can get the answers to your questions in the F.A.Q. library, see more information in the web hosting account management articles or check out our educational video tutorials.