Client Support Channels

  • 1 hour ticket response time
  • A 1–Hour Ticket Response Guarantee

  • We provide a 60–minute response warranty for any ticket or e–mail that you send to our client care staff. We’ll swiftly respond to all standard inquiries and forward the matter to our administrators if any further assistance is required. If you order our Optional Managed Services package, we’ll complete any of the included server management services at a time that has been agreed upon upfront.

  • Top quality support service
  • A First–Rate Customer Care Service

  • We’ll be online for you 24x7 to respond to any enquiries that you may have about our Site Control Panel and any of the apps that we have pre–installed for you on the dedicated server. In case you also require help handling server admin tasks, you can take a glance at our Optional Managed Services package, which includes backup storage space, weekly Operating System updates, server monitoring and rebooting services, plus troubleshooting and software installation procedures.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Site Control Panel has been preinstalled for every Linux dedicated hosting server. Among its characteristics is a rather convenient integrated knowledgebase that will walk you step by step on how to use it. The majority of how–to articles in addition video versions that show all the actions that you can carry out in a highly illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each section of the hosting Site Control Panel.