If you have ever had a shared web hosting account in the past or you have dealt with any other type of online service, you're probably well aware from your personal experience that for a lot of things it is better to speak with a live person on the phone rather than exchange tickets or email messages. If you want to find out more about a specific service before you order it or if something small needs to be done, for example, it is really easier and quicker to get it done in real time. If you have the option to get hold of representatives over the phone, it is also very likely that you are working with a real web hosting provider, not just a reseller. The type of support that you can get on the telephone varies between different companies - from general matters to professional tech support. Generally most providers supply pre-sales assistance and first level phone support, while more complex tech issues are handled via email and tickets.

Phone Support in Shared Web Hosting

Since we have live telephone support 14 hours daily, you're able to get in touch with us and speak with one of our customer support agents to find out more about any of the Linux shared web hosting services that we offer and make sure that our servers meet the system requirements for your web sites prior to buying anything. For your convenience, we have phone numbers on 3 continents so you're able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you're already an existing customer, you'll be able to call us about general and billing issues, or even about some technical matters. In case the trouble is strictly technical or it can take more time to investigate, you will have to go through our ticketing system, which will allow both you and our tech support crew to track the info supplied by each side.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hrs a day as a part of the support services for each semi-dedicated server package that we supply. As some issues are more complex and time-consuming, you may have to open a ticket in case you experience such a problem, still for all of the general, billing or small-scale tech issues you can always call us and we'll assist you instantly to save you the time you'll need to spend on opening a ticket. Even if you do not have an account yet, you will be able to find out if you can host your internet sites on our leading-edge cloud platform or you'll be able to get any other general info on our semi-dedicated services. We now have local phone numbers in the United States, Great Britain and Australia along with a global number, therefore you will be able to call the one that is nearer to your location.