If you ever have any enquiries regarding the web hosting service or you encounter a problem with your sites, you’ll need to contact the respective hosting provider’s client support team. It may not make a difference how swiftly they’ll reply when you have a generic inquiry, but an issue like a mishandled software application update, for example, may lead to your site becoming damaged or unreachable on the World Wide Web. And the longer you wait for the support team to lend a hand, the longer the website will be offline. In case you offer services or goods online, any downtime will affect your site destructively and you may lose existing or potential customers. Lots of hosting providers, primarily resellers, handle trouble tickets and e-mails within 24 hours, but in the digital realm that is way too long, since customers will scarcely ever return to a site that isn’t functioning properly over an extended period.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting services come bundled with a sixty-minute reply time guarantee, which suggests that irrespective of what query or problem you might have, we will always be there to lend you a hand. As a matter of fact, it seldom takes more than half an hour to get an issue solved or an enquiry answered, and this is valid for both technical and sales matters. Our help desk staff representatives will be at your disposal 24/7, even on public holidays and weekends, which implies that you’ll get quick assistance whenever you need it. We know exactly how invaluable time can be, so by the time we reply to your trouble ticket or e-mail, we’ll have enquired into the issue and, in case we haven’t come up with a solution, we will supply you with more information about what you have to do on your end – when the situation requires it. With our support service, you can be certain that there will be somebody to help you right away, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we know precisely how important it is to obtain well-timed assistance, we guarantee that you will never need to wait around for more than 1 hour to obtain an answer to any ticket that you send from your semi-dedicated server CP. The fact is, you’ll seldom have to wait around for more than 20 to 30 minutes and this is valid for any issue regardless of what its nature is – general, billing or technical. Additionally, our client and technical support team is available day and night, which implies that even if you open a ticket during national holidays, you’ll always get an immediate response, which will contain the answer to an enquiry, the solution to an obstacle or the information required to sort out an issue yourself – if there is something that you have to do on your end. With us, you will never need to waste an entire day hanging around waiting for an answer like you would with a lot of other hosting providers.