One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting services come bundled with a sixty-minute reply time guarantee, which suggests that irrespective of what query or problem you might have, we will always be there to lend you a hand. As a matter of fact, it seldom takes more than half an hour to get an issue solved or an enquiry answered, and this is valid for both technical and sales matters. Our help desk staff representatives will be at your disposal 24/7, even on public holidays and weekends, which implies that you’ll get quick assistance whenever you need it. We know exactly how invaluable time can be, so by the time we reply to your trouble ticket or e-mail, we’ll have enquired into the issue and, in case we haven’t come up with a solution, we will supply you with more information about what you have to do on your end – when the situation requires it. With our support service, you can be certain that there will be somebody to help you right away, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we know precisely how important it is to obtain well-timed assistance, we guarantee that you will never need to wait around for more than 1 hour to obtain an answer to any ticket that you send from your semi-dedicated server CP. The fact is, you’ll seldom have to wait around for more than 20 to 30 minutes and this is valid for any issue regardless of what its nature is – general, billing or technical. Additionally, our client and technical support team is available day and night, which implies that even if you open a ticket during national holidays, you’ll always get an immediate response, which will contain the answer to an enquiry, the solution to an obstacle or the information required to sort out an issue yourself – if there is something that you have to do on your end. With us, you will never need to waste an entire day hanging around waiting for an answer like you would with a lot of other hosting providers.