A live chat is among the channels of communication provided by some web hosting suppliers as part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or tech assistance. This way of contact is faster in comparison to a support ticket and it makes it less likely to misunderstand or misspell something compared to a phone call with an agent. What's more, if the problem that you experience requires some time to be examined and resolved, you can do something else meanwhile instead of just waiting, as you'd have to do when you call. Also, you can use a live chat support service free of charge as long as you have world wide web access even when your hosting supplier is located in a different country and they do not have a local phone number you can call.

Live Chat Support in Shared Web Hosting

We supply a live chat assistance service for all Linux shared web hosting services that we offer and we're able to support you with almost everything in real time. If you do not have an account with us yet, we can give you more info about the packages to help you to choose the most appropriate package. In case you are an active client, we are able to help you with any billing or general issue plus with lots of common tech matters, for instance an email address setup in a desktop e-mail client. If you are unable to phone us for some reason or you are in some country where we do not have a local phone number, our live chat will be the best option to get in touch with us. Certainly, some issues need extra time to analyze and test, therefore you'll have to open a ticket to our technicians, still, we will save your time and assist you with a number of troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is available to all of our potential and present clients. In case you're thinking about a new hosting account, you're able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated services in order to pick the right plan for your sites. If you already have an account with us, we'll support you in a very timely manner with billing, general and 1st level techissues. Though in some instances you will need to open a support ticket since there're issues that cannot be resolved through a live chat, we will help you with numerous standard tasks, like setting up an e-mail account in an e-mail client or forwarding one domain name to another one. Thus, you will get timely support and you'll save a long time.