Being able to communicate with your shared web hosting provider whenever you have any kind of questions or experience any difficulties is very important and how fast they will answer and react is crucial, particularly if your website is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are usually an easy way to distinguish genuine providers from resellers. The latter in most cases answer just to email messages or support tickets and you may need to wait for a whole day or longer in order to get a response. If the trouble needs a couple of responses, you could end up losing a few days in order to have a simple problem solved. When you use the services of a legitimate and reputable web hosting provider, you should be able to contact the support team at any time and receive a timely response whatever the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Web Hosting

We offer 24/7 billing, customer and technical support for all our Linux shared web hosting services. Even if you aren't our customer yet and you have some questions, we will assist you without delay and provide you with the needed information, to give you a choice to make the best decision when you obtain a new hosting account. We're available anytime, including holidays and weekends, and we provide various ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we now have multiple phone numbers worldwide, thus you're able to call the one which is closer to you. The maximum response time for the email messages and the tickets is one hour. The typical response time is around 15-20 minutes, so you can forget about waiting for several days to get support for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

We know how important it is to receive well-timed help, particularly when your website is not running as it should be for some reason. Our Linux semi-dedicated services include 24/7 customer and technical support, so that in case anything comes up, you can use various ways to contact us - phone line with several local numbers around the world, live chat, emails and support tickets. The first two options are for billing, pre-sales and basic issues, so if you do not have an account yet, for example, you are able to find extra info regarding our services, or we can help you with simpler tech problems. The other two methods are for strictly tech issues or anything that is more time-consuming due to the fact that it is easier to follow the communication between you and our support crew. The guaranteed max response time for them is only 1 hour, the regular one - 15-20 minutes, so you won't need to wait for an entire day in order to get support as you may have to do with various other providers.

24/7 Customer Support in VPS Web Hosting

When you use our Linux VPS web hosting, you won't ever need to wait for more than one hour to receive support for any type of issue that you could experience with the server or the software that comes pre-installed with it. We guarantee this short reply time for all the tickets that you open through your billing Control Panel or email messages that you send to our tech support team. Furthermore, we have local phone numbers in a couple of countries globally plus a live chat service where we can assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 using the numerous ways of communication, so no matter what your question or issue is, there will always be someone to help you right away. When you need assistance with third-party software, which you cannot install or which gives you troubles, you can reap the benefits of the Managed Services upgrade package that we offer for all of the VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

All dedicated server plans that we provide come with 24/7 support via various means of communication and with a one-hour maximum reply time guarantee. When you want to learn more about the packages or you have various billing or general questions, you're able to call one of the local numbers that we have around the globe or you may use our live chat support and speak with a live agent. For entirely technical matters which require the help of a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail, as these channels are more appropriate to track a certain matter. The response time for them rarely exceeds 30 minutes, which means that you can forget all about having to wait for a whole day in order to receive support. The support service is available for any server-related issues, and the pre-installed software. If you'd like to receive support for third-party applications, you may consider ordering the Managed Services upgrade that we offer with all plans.